I am having trouble joining or renewing on the website

I am trying to join or renew on the website but am having trouble, including:

  • I am receiving an error when I try to renew
  • I have joined but have not received a receipt or other acknowledgement

If you are trying to renew, please ensure you are using the email address you used when you initially signed up.

If you receive an error that you are already a member when trying to renew, your membership has not yet expired. Please wait a few days before trying again, or contact us and we can help you renew. 

If you have signed up but have not received your receipt or welcome note via email, please contact us.

You can email [email protected] or call (02) 8090 2952 for any assistance.